Refund policy

CRAVYNOX Return, Refund & Cancellation Policy

Last updated: October 8, 2026

At CRAVYNOX, we want every order to arrive as expected. Because our collection includes digital downloads, books, journals, greeting cards, and other merchandise, return and cancellation eligibility varies by product type.

Please review the following policy before placing your order.

1. Order Cancellations and Changes

Before Production

We understand that mistakes happen and plans change.

If you need to cancel or modify an order, please submit a cancellation request through your customer account, where available, or contact us at support@cravynox.com as soon as possible.

Cancellation requests are reviewed according to the order's current processing status.

Orders that have not entered production may be eligible for cancellation. Some personalized or made-to-order items may incur a cancellation or modification fee. Any applicable fee will be disclosed before the customer agrees to proceed.

After Production Begins

Once an order enters production, cancellation or modification is not guaranteed.

We will make reasonable efforts to accommodate your request, but orders that have already been printed, shipped, or otherwise fulfilled generally cannot be canceled.

Submitting a cancellation request does not automatically cancel an order. You will receive confirmation if your cancellation is approved.

2. Digital Products

Digital products, including downloadable books, printable activities, journals, and other electronic files, are generally non-refundable once delivered or accessed, except where required by law.

If you experience a technical issue, receive an incorrect file, or discover that your download is defective, please contact us so we can investigate and provide an appropriate resolution.

Purchasing a digital product does not transfer copyright or grant permission to redistribute, resell, or reproduce its contents unless expressly stated.

3. Print-on-Demand Books, Journals, and Greeting Cards

Many CRAVYNOX products are printed specifically for each customer after an order is placed.

Because these items are made to order, we generally do not accept returns or exchanges for:

Changes of mind or personal preference
Accidental purchases not canceled before production
Incorrect selections or information submitted by the customer
Minor variations in color or appearance resulting from differences between digital displays and printed materials

This does not affect your rights if a product is defective, damaged, incorrect, or materially different from its description.

4. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, contains a manufacturing defect, or is incorrect, please contact us within 14 days of delivery, whenever reasonably possible.

Include:

Your order number
A description of the problem
Clear photographs of the affected product
Photographs of the packaging, if the item arrived damaged

Please retain the product and its packaging until we have reviewed your request.

If an item is missing or appears lost in transit, contact us so we can investigate with the shipping provider.

Depending on the circumstances, we may offer a replacement, correction, refund, or another appropriate remedy.

The 14-day reporting period helps us investigate issues promptly and does not limit any rights or remedies available under applicable law.

5. Other Physical Merchandise

For physical products that are not personalized or made to order, please contact us within 14 days of delivery to request a return.

Eligible items must be unused, in their original condition, and accompanied by proof of purchase.

Returns require prior authorization. Please do not ship items back without receiving return instructions from CRAVYNOX.

Unless otherwise required by law or agreed by CRAVYNOX, customers are responsible for return shipping costs for approved change-of-mind returns.

Products that are used, damaged after delivery, or otherwise ineligible for return may be declined, subject to applicable law.

6. Refunds

Once a refund request has been reviewed and approved, CRAVYNOX will issue the refund through the original payment method whenever possible.

Your bank or payment provider may require additional time to post the funds.

Where applicable, we will explain whether original shipping charges or return shipping costs are refundable.

Refunds for qualifying defective, damaged, or incorrect products will be handled in accordance with applicable law.

7. Exchanges

Because many CRAVYNOX items are produced on demand, we generally do not offer exchanges for personal preferences or ordering mistakes.

If you receive a defective or incorrect item, please contact us so we can determine an appropriate resolution.

8. Customer Support

CRAVYNOX is your point of contact for all order questions, cancellation requests, returns, and refunds, even when an item is produced or shipped by one of our fulfillment partners.

Please contact:

CRAVYNOX
Email: support@cravynox.com
Website: https://cravynox.com

Include your order number whenever possible so we can assist you efficiently.